The patient's account at the clinic — appointments, requesting a time, documents to sign, payments and messages to the clinic.
The front desk creates your account; you cannot sign up yourself. The portal works on your phone too.
You see only your own data. If you can't sign in, the page shows a phone number next to “Trouble signing in?”, if the clinic has filled one in.
“Your request has been sent” appears. Usually the clinic has to confirm the time: until then, the appointment shows as “Awaiting confirmation” and is not final. Some clinics confirm automatically; then the time shows as “Confirmed” right away.
Not sure which service to choose? Choose “— I don't know, let the clinic choose —”.
If someone else took the time in the meantime, the portal tells you and shows the free times again. “There are no free slots on this day” — try another day or another doctor.
The clinic can limit online requests (for example, at least a few hours ahead, or only for certain doctors). If the “Request an appointment” tab won't let you request a time, call the clinic.
At the top, “In brief” shows “Your doctor” and the amount left “To pay”. Below are “History” (past or canceled appointments) and “Payment history”.
| Status | What it means |
|---|---|
| Awaiting confirmation | You requested the time from the portal; the clinic has not confirmed it yet. |
| Confirmed | The time is final. |
| Done | The visit took place. |
| Cancelled | The appointment was canceled. |
| No-show | The visit was booked, but you did not come. |
You cannot cancel or move an appointment yourself in the portal: the front desk does it and replies in “Message the clinic” too. If the appointment is today or tomorrow, call the clinic — messages are read during opening hours.
Write your name exactly as it appears on your record at the clinic. The signed document gets the label “Signed”.
The documents may include the privacy notice explaining how the clinic uses your personal data. In it you also choose whether to receive marketing messages; your treatment does not depend on your choice.
The documents are filled in with your details. If a document has fields to fill in on paper, the portal shows how many there are and which ones.
Below them is each payment, with date, method and doctor. A canceled payment shows as “reversed”, and its cancellation appears on a separate row (“reversal”), so you can see exactly what happened to each amount.
Someone at the front desk sees the message and replies here. If the message did not go through, the text stays in the box and you can try again.
Some of these appear only if there is something to show.
The password must be at least 12 characters long. An easy-to-remember sentence makes a good password. After the change, your other open sessions are closed.
The portal has no “forgot password” by email, so that nobody with access to your mailbox can read your medical record. The front desk sets a new password for you; the old one stops working. Once you are in, you can change it: How to change my password.
Your date of birth and IDNP (personal ID number) can be changed only at the front desk, where your ID document can be checked.
“Service messages” are reminders, confirmations and check-up recalls. “Marketing messages” (offers, greetings, review requests) are sent only if you said “Yes”. Your choice is saved immediately.
Do this especially on a computer that other people also use.
Access, passwords and messages are handled from the patient's record; appointment requests, from the Waitlist.
When a patient writes from the portal, the clinic gets a bell notification. The portal exists only if the clinic has the “The patient portal” module.
The “For the patient” section above is written for the patient: you can send them a link to it. The patient signs in on the same login page as the staff, but sees a different application, with only their own record.