DentFlow Guide Demo account

Clinical record and treatment

The diagnosis on the dental chart, the plan, the chairside visit, the prescription, form 043/e and the orthodontic record — from diagnosis to the procedure reception collects payment for.

For: doctors, assistants, reception · Requires the „Vede fișa clinică” or „Marchează procedurile ca efectuate” permission

Today's visit

How do I open a patient's record

  1. From the calendar: click the appointment, then “Open visit”.
  2. Or from the menu: “Patients”, search for the name and click it.
  3. Choose the tab you need: “Diagnosis” for the dental chart and plan, “Treatment” for today's visit.
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“Open visit” takes you straight to “Treatment”, with that appointment's visit on screen. The record's tabs:

TabWhat you find there (clinical part)
“Patient data”“Laboratory works”, “Medical summary”, the next appointment
“Diagnosis”“Medical history”, “Dental chart”, “Treatment plan”, “Periodontal chart”, “Allergies & Contraindications”, “Current medication”, “Issued prescriptions”, “Clinical notes”
“Treatment”“Dental chart” (read-only) and “The accepted plan and the visits” — where the chairside work happens
“Orthodontics”“Orthodontic record”: the case, the appliance, the activation log, retention
“Payments”“Services rendered”: what was done and how much was paid
“Record”“Medical record 043/e” (the generated forms), documents and images
“History”the “Vizite” (Visits) sub-tab: appointment history, “Proceduri efectuate” (Procedures performed), “Sterilizare” (Sterilization)

Above the tabs, on every tab, sits the clinical warnings strip — see the warnings strip.

How a treatment goes from diagnosis to payment

  1. In “Diagnosis”, mark on the dental chart what you found on each tooth.
  2. Click “+ New plan”, then “Mark as accepted” on the plan the patient chose.
  3. Book the appointment from the accepted plan's row (calendar icon).
  4. At the visit, in “Treatment”, click “Done — send to reception”.
  5. The tooth updates itself, and reception collects payment from “Payments”.
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Each step builds on what was entered in the step before, so nothing is entered twice. Only rows of an accepted plan can be booked and show up at the visit. For each visit, form 043/e (the Moldovan dental patient record) is then filled in and generated.

How do I record what was done and send the visit to reception

  1. In the “Treatment” tab, on today's visit, leave “Completed” in the “Status” column for what was done (“In progress”, “Planned” or “Cancelled” for the rest).
  2. A plan procedure that wasn't booked: pick it from “Link from the plan…”.
  3. Something not in the plan: “+ Procedure done today”, choose the service, the tooth, the price and click “Add”.
  4. Click “Done — send to reception”, then “Trimite” (Send).
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The confirmation window shows what is being completed and “To collect”. From this moment, what is completed becomes a debt, and reception sees it at checkout. What is “In progress” or “Planned” stays in the plan for next time.

  • What you add with “+ Procedure done today” shows separately, “Outside the plan”; the accepted plan stays as the patient accepted it.
  • A new problem, to treat another time: “Add to plan” — it goes into the accepted plan, unscheduled.

What changes on the dental chart. The app reads the procedure's name and puts its result on the tooth: “Composite filling 26” removes the caries from 26 and adds a filling, an extraction leaves the tooth extracted, an implant leaves the implant. A green check appears on the “Dental chart”. Anything that cannot be inferred from the name (for example an orthodontic mini-implant) doesn't change the tooth — mark it by hand.

How do I mark a procedure done without an appointment

  1. On the plan row, choose “Completed” in the “Status” column (or the wallet icon, “Finalize and pay”).
  2. Choose “New visit” (with “Doctor *”, date, time, duration) or “Attach to an existing visit”.
  3. Click “Done — send to reception”.
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The wallet icon also opens the payment right away. “New visit” also puts the visit in the calendar. The “Status” list on the row is available to whoever writes the plan (“Propune plan de tratament” — Propose treatment plan); the wallet icon to whoever collects payments. The assistant, who has neither, marks the procedure on their own visit, with “Done — send to reception”.

How do I write a note on a visit

  1. In the “Treatment” tab, on the visit, click “Add a note” (or the text of the existing note).
  2. Type and click “Save”.
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It's the same note as on the calendar appointment — written in one place, it shows in the other. It requires the right to edit appointments. Clinical work goes in form 043/e, not in the note.

How do I close a visit where nothing was done

  1. Click “Done — send to reception” with no procedures.
  2. At “Close the visit without a procedure?” click “Close the visit”.
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The appointment becomes “Completed”, with nothing to collect and without requiring form 043/e.

How do I correct a visit already sent

  1. On the closed visit, click “Edit the visit”.
  2. Change what's needed.
  3. Click “Save the changes” and confirm.
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The window shows what is added to the debt and what is taken off it. Payments already made stay on their procedures, and a paid procedure can no longer be removed. If the visit's form 043/e was finalized, it reopens and you finalize it again.

Dental chart

How do I record a tooth's condition

  1. In “Diagnosis”, click the tooth on the chart.
  2. Choose from “Most used”, from “Catalog”, or type in “Search for a condition or a diagnosis…” and press Enter.
  3. For another mark on the same tooth, click that one too.
  4. Click the next tooth, or “Close”.
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There is no save button: the editor shows “Saves itself”, then “Saved”, and the tooth is redrawn on the spot. Numbering is FDI (11–48 for adults, 51–85 for primary teeth). A tooth can carry several marks (caries next to an old filling); click one under “On the tooth:” again to remove it. Problems (caries, pulpitis) are colored red, work already done (filling, crown) blue.

How do I mark several teeth at once

  1. Hold ⌘ (Mac) or Ctrl and click each tooth — or click the first, hold Shift and click the last.
  2. Choose the condition: it is written on all the selected teeth.
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The editor shows “Dinți 14, 15, 16” (Teeth 14, 15, 16). Shift selects the whole range along the arch.

How do I record surfaces or a canal

  1. In the tooth editor, click “Surfaces”.
  2. Click the surfaces on the drawing or the buttons: M, O, D, V, L.
  3. For a canal or a sector, type in “Canal / sector: MB, gingiva, distal…”.
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M mesial · O occlusal · D distal · V vestibular · L lingual.

How do I add an observation on a tooth

  1. In the tooth editor, under “Observations”, type in “Note: sensitive to cold, to monitor…”.
  2. Click “Add”.
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Each observation keeps who wrote it.

How do I clear a tooth's condition

  1. Click the tooth (or select several).
  2. Click “Șterge starea dintelui 16” (Clear the state of tooth 16) (“Șterge starea celor N dinți” for several).
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To remove just one mark, click it in the editor's “On the tooth:” row.

How do I see a tooth's X-rays and photos

  1. Click the tooth.
  2. Below the editor, under “Images for dintele 16” (… tooth 16), click the image.
  3. “⇆ Compare” puts the newest film next to the one before it.
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The films and photos linked to that tooth appear; if an imaging study has a signed report, “Signed report” is shown. “Add” uploads an image that links itself to the tooth, and “Foto” (Photo) takes a photo.

How do I choose the dentition (adult, child)

  1. Above the chart, click “Maturi” (Adults), “Copii” (Children) or “Mixed”.
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“Mixed” is for children aged 6 to 12, who have both primary and permanent teeth. Once the first tooth is marked, the chart picks the dentition by itself.

How do I make a new dental chart (for example at the end of treatment)

  1. Click the “+” next to the chart's name (“New dental chart”).
  2. Keep the suggested name or type another (for example “Check-up in 6 months”).
  3. Click “Create the record”.
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Separate charts show change over time; switch between them with the tabs above the chart. The pencil renames a chart, the trash can deletes it.

Treatment plan

How do I make a plan from the problems on the dental chart

  1. In “Diagnosis”, under “Treatment plan”, click “+ New plan”.
  2. Untick the problems that aren't included now.
  3. Click “Create with N problems”.
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Each problem becomes a row, with the matching service from the price list and its price. For a plan with no rows, click “Empty plan” and fill it in the table. The plan saves itself (“Saved automatically”) — there is no save button.

How do I mark the plan the patient chose

  1. On the plan header, click “Mark as accepted”.
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The button becomes “✓ Accepted”, and the plan gets the label “ACCEPTED BY PATIENT”; the others show as “proposed option”. Several plans can be accepted at once (for example a restorative one and a prosthetic one). Only rows of an accepted plan can be booked and show up at the visit, in “Treatment”. It requires the “Aprobă tratamente” (Approve treatments) right.

How do I book the procedures from the plan

  1. On an accepted plan, click the calendar icon on the row (“Schedule this procedure”) — or tick several rows and “Schedule selected”.
  2. In the calendar, with the “Booking for: …” strip, click a free time slot in the doctor's column.
  3. Check the duration and save the appointment.
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The patient and procedures are already chosen, and the price comes from the plan. The appointment stays linked to the plan rows: at the visit, the procedures are already on it.

How do I add or change a procedure in the plan

  1. Click “Procedure” to add an empty row.
  2. Click a cell and type: “Tooth”, “Diagnosis”, “Procedure” (with “Choose from the catalog”), “Price”, “Time”, “Doctor”.
  3. For all fields, click the pencil at the end of the row (“Modify the procedure”).
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  • In “Choose from the catalog”, services matching the diagnosis come first.
  • The “Urgency” column has “Urgent”, “Priority” and “Can be postponed”.
  • “Modify the procedure” also has “Plan” (which plan the row is in) and “Delete”.

The price changes only with “Editează prețul în planul de tratament” (Edit the price in the treatment plan). On a procedure already paid, the window shows “Paid so far:” — the cost cannot go below that amount, and the procedure cannot be deleted without reversing the payment.

How do I make several plan options

  1. On the plan header, click “Duplicate” — or “+ New plan” for a plan from scratch.
  2. Change the material or the price in the copy.
  3. Use “Rename” to give it a distinct name.
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Each plan is a tab above the table. The list next to the name changes the plan's specialty (“Ortodonție” (Orthodontics), “Tratament terapeutic” (Restorative treatment), “Tratament protetic” (Prosthetic treatment), “Chirurgie, Parodontologie, Implantologie” (Surgery, Periodontology, Implantology)), and the row of specialties above filters the plans. The header shows the total and the progress (for example 4/6 procedures completed).

How do I make a plan with only some of the procedures

  1. Tick the rows you want (the box on the left).
  2. In the bar above the table, click “⧉ New plan from selection”.
  3. Give it a name and click “Make the plan”.
  4. Click “Mark as accepted” on the new plan.
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The new plan keeps the prices and discounts, and the old one stays in the record as an option. Only procedures not yet started are moved.

How do I apply a discount to the whole plan

  1. On the plan header, click “% Discount”.
  2. Type the percentage in “Discount (%)”.
  3. Click “Apply the discount”.
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The discount is applied to each procedure's price (the list price appears struck through next to it, with “−10%”), not as a separate line. No procedure goes below what has already been paid on it. It requires “Editează prețul în planul de tratament” (Edit the price in the treatment plan).

How do I print the estimate

  1. On the plan header, click “Deviz” (Estimate).
  2. Under “What goes on the paper”, tick the plans, “The estimate's columns” and “The document's sections”.
  3. Click “Print”.
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The sections are “Patient data”, “Dental chart”, “the plan's notes”, “the total” and “the signature fields”. The same list may go to the patient, to the lab or to the file, so choose each time what goes in (for example without the “Doctor” column). Printing is logged in the record's journal.

How do I split an accepted plan into installments

  1. On an accepted plan's header, click “Rate” (Installments).
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The payment plan for its estimate opens. Installments, the deposit and payment collection are explained in the section on payments.

How do I change the order of procedures

  1. Drag the row by the handle on the left.
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Ticked rows move together. The order is both the one the patient sees on the estimate and the one in “Unscheduled — in plan order”.

How do I add a comment row to the plan

  1. Click “+ Empty row”.
  2. Type in it (“stage two”, “after healing”).
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The row sits between procedures, with no price, and appears on the estimate under “the plan's notes”.

How do I order a row's work from the lab

  1. On the row, click the test-tube icon (“Order the work in this row from the laboratory”).
  2. Check the prefilled order in Laboratory and send it.
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The patient, the work, the teeth and the doctor come from the row. It requires “Trimite lucrări la laborator” (Send work to the lab).

How do I delete a plan

  1. On the plan header, click “Delete the plan”.
  2. Type the reason if you wish, and confirm.
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The rows go to Journal → Deleted, from where they can be restored. A plan with completed procedures cannot be deleted.

Prescriptions

How do I issue a prescription

  1. In “Diagnosis”, under “Issued prescriptions”, click “New prescription”.
  2. If needed, pick a prescription from “From the template prescription”.
  3. Fill in “Medicament” (Medication), “Doza” (Dose), “Ritmul” (Frequency), “For how long” (“One more medication” adds a row), then “Diagnosis” and “Observations for the patient”.
  4. Click “Issue the prescription”, then “Print”.
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“Allergies on record:” shows above the form. If a medication resembles a recorded allergy, the app stops you and asks for “I have read it and prescribe anyway”.

Prescription templates are written in Settings → Services → Prescription templates. Issuing requires “Emite rețete” (Issue prescriptions).

How do I withdraw a wrong prescription

  1. On the prescription, click “Withdraw the prescription”.
  2. Type “The reason for the withdrawal” and confirm.
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The prescription leaves the record with its reason; the paper given to the patient stays with them.

The visit's form 043/e

How do I fill in a visit's form 043/e

  1. In “Treatment”, on the visit, click “Record 043/e”.
  2. Fill in “Visit type”, “Visit date”, “Medic” (Doctor), “Asistenta” (Assistant).
  3. Type the “Diagnosis” and the code in “WHO classifier” (for example K02.1).
  4. Fill in the sections (“Complaints” … “Recommendations”) — or apply a visit template.
  5. Click “Save form”.
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The “Treatment · 043/e form” page opens, with the chosen visit. “Visit type”: “Primary”, “Secondary”, “Prophylactic”. The sections: “Complaints”, “Past and concurrent diseases”, “Course of the current illness”, “Objective findings, external examination”, “Examination of the oral cavity. Condition of the teeth”, “Occlusion”, “Mucosa condition · oncological vigilance”, “Radiological / laboratory investigation data”, “Anesthesia (BP, RR, HR, t°, SpO2)”, “Treatment”, “Treatment results (epicrisis)”, “Recommendations”.

On the right, “The teeth's condition at this visit” shows what changed on the teeth today; you can select teeth and “Set the state” right there. On the visit, in “Treatment”, you see “record filled in” or “record not filled in”.

How do I use a visit template

  1. In the visit form, under “Visit template”, choose the template.
  2. In “Tooth (#)”, type the tooth.
  3. Click “Apply template”.
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In the template's texts, “#” becomes the tooth number. If the sections already have text, the app asks before replacing it; “Keep what I wrote” cancels. If the template also implies procedures, the message “The “…” template also implies …” appears, with “Open in Treatment”: there the procedures are proposed on the visit and confirmed with “Done — send to reception”. Templates are written in Settings → Services → Visit templates.

How do I finalize the visit's form

  1. Check that “Diagnosis” and “WHO classifier” are filled in.
  2. Click “Finalize form”.
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For a check-up with no complaints, use Z01.2. A finalized form can no longer be edited; to correct it, click “Redeschide” (Reopen).

How do I generate form 043/e with a number and PDF

  1. Below the visit form, under “The 043/e form of this visit”, click “Generate the 043/e form”.
  2. Choose “The doctor's signature”: “Signed on paper” or “Digital signature”.
  3. If needed, tick “Add the informed consent after the record”.
  4. Click “Generate the record”.
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“Digital signature” appears only if you have saved your signature in My account. Under “Zilnic / Дневник” (Daily log) you see each treatment day, put together from what the app knows; click a day to write the clinical wording instead of the summary.

The form gets a new number, unique in the clinic, and its PDF is kept: open it with “Print” or save it with “Download”, as many times as you like — the same file. Forms generated earlier are not deleted.

How do I make the patient's general form

  1. In “Treatment”, click “General record 043/e” (or “General record” on the form's page).
  2. Click “Generate the 043/e form”.
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It is the whole patient's form — the dental status from the first visit and all visits under “Zilnic” (Daily log) — the one handed to the patient, at discharge or on request.

How do I find the generated 043/e forms

  1. Open the “Record” tab, the “Medical record 043/e” card.
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You also find them on the form's page, under “Generated 043/e forms”. Each has its number and the PDF kept at generation. The clinic's registers (039-1/e, 069/e, 074/e…) are in Reports → “Medical registers”, for anyone with access to reports.

How do I delete a visit form made by mistake

  1. On a form not yet finalized, click the trash can (“Delete form”).
  2. Type “Why is it being deleted?” and confirm.
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The form doesn't disappear: it is marked deleted, with the reason and who deleted it.

Medical history and warnings

How do I fill in the medical history

  1. In “Diagnosis”, click “Medical history” (“fill in” or “vezi” (view)).
  2. Under “Risks to know before treatment”, tick what applies.
  3. Fill in “Past / current general conditions”, “Fumat” (Smoking), “Alcool” (Alcohol), “Reactions to anesthesia”, “Profesia” (Occupation).
  4. Click “Save the history”.
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The risks (“Anticoagulante / antiagregante” (Anticoagulants / antiplatelets), “Bifosfonați / antiresorbtive” (Bisphosphonates / antiresorptives), “Stimulator cardiac” (Pacemaker), “Sarcină” (Pregnancy) etc.) go into the warnings strip by themselves, on every tab and in the calendar. Medication is recorded separately, in “Current medication”, and the general warning in the patient's alert.

How do I confirm the medical history is still valid

  1. Open “Medical history”.
  2. Click “Reviewed today, no changes”.
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“revizuită azi” (reviewed today) appears next to the title; after a year without a review, the date is highlighted, so you know to ask again. All versions stay under “History”, with the date and who reviewed it.

How do I add an allergy or a contraindication

  1. In “Diagnosis”, under “Allergies & Contraindications”, choose “Allergy” or “Contraindication”.
  2. Type or pick from the list (for example “Penicillin”).
  3. Click “Add”.
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The allergy appears on the strip, on the appointment and in the prescription window. Delete one only if it was entered by mistake.

How do I record the medications the patient takes

  1. Under “Current medication”, type the medication in “Add medication…”.
  2. Click “Add”.
  3. On a risky medication, click “Risk — shows in the banner”.
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The risk (anticoagulant, bisphosphonate) then appears on the warnings strip. When the patient stops taking it, click “Stopped it”.

How do I read the warnings strip above the record

  1. Read the strip before you start: “Allergies:”, the alert, the contraindications, “Risks:”, “Conditions:”, “Anesthesia:”, “Risk medication:”.
  2. A contraindication that no longer applies is closed with “close”.
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The same strip appears in the calendar, on the appointment, on the treatment page and in the window where a procedure is completed. Anyone who can't see the clinical record (reception, for example) sees only the allergies, the alert and the contraindications. Closing requires “Editează fișa / istoricul” (Edit record / history); if you're not sure, leave it — an extra warning costs one question.

How do I write a clinical note

  1. Under “Clinical notes”, type in “Clinical observations, recommendations…”.
  2. Click “Add the note”.
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A note can't be deleted: if you made a mistake, click “Edit”, type the correct text and “Save the correction”. It shows that it was corrected and what it said before — the record is a medical document.

How do I see the patient's status at a glance

  1. Open the “Patient data” tab, the “Medical summary” card.
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The card gathers the appointments (“Finalizate” (Completed), “Viitoare” (Upcoming), “No-shows”, “Anulate” (Cancelled)), the accepted plan, “To pay”, the medical history review date, the blood type and the allergies.

Orthodontic record

How do I open an orthodontic case

  1. In the patient's record, open the “Orthodontics” tab.
  2. Click “Open a case” (or “New case”).
  3. Fill in “Started on”, “Responsible doctor”, the diagnosis and the appliance.
  4. Click “Save”.
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The diagnosis: “Angle class — right” and “— left”, “Overjet (mm)”, “Overbite (mm)”, crowding on each arch, “Crossbite”, “Open bite”, “Deep bite”, “Midline deviation (mm)”, “Facial profile”, “Diagnosis notes”. The appliance: “Appliance type”, “Arches”, “Bonded on”, “Planned duration (months)”, “Appliance details”.

A patient has only one open case at a time. The case header shows the appliance, months in treatment against those planned, the next visit and the current wires. If they exist, the aligner schedule, studies with “Cephalometric analysis” and “Orthodontic photo albums” also appear here. “Edit case” changes the details at any time. Writing requires “Editează fișa / istoricul” (Edit record / history).

How do I record an orthodontic activation or check

  1. In “Orthodontics”, under “Visit log”, click “Add visit”.
  2. Choose “Type”: “Activation”, “Check”, “Emergency” or “Retention check”.
  3. Change what changed: “Upper archwire”, “Lower archwire”, “Ligatures”, “Elastics”, “Procedures and notes”.
  4. Type “Next visit in (weeks)” and click “Save”.
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The window comes filled in with the current wires and the case's doctor, so type only what changed. Under “Appointment”, link the visit to the calendar appointment the patient came to. In the header, “Next visit” is calculated from the last visit and is highlighted once it has passed; below, you see whether the patient already has a time in the calendar — the booking itself is made in the calendar.

The pencil on a row edits a visit, the trash can deletes it (with a reason; it can be restored from the recycle bin).

How do I record debonding and retention

  1. In the case header, click “Debond”.
  2. Fill in “Debonded on”, the “Retention” type and “Retention from”.
  3. Type “Retention notes” (for example “fixed retainer 33–43”) and click “Save”.
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With retention, the case moves to “In retention”; without it, it closes on the debond date. A “Debond” row is written to the log automatically. After debonding, the “Retention” button changes the retention type or notes.

How do I close an orthodontic case

  1. In the case header, click “Close case”.
  2. Confirm.
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The case moves to “Finished” with today's date and can be reopened from “Edit case”. “Delete case” (with a reason) is only for a case opened by mistake: it goes to the recycle bin, from where it can be restored. A patient with several cases has them as tabs at the top.

Periodontal chart

How do I do a periodontal exam

  1. In “Diagnosis”, under “Periodontal chart”, click “+ New exam”.
  2. On each tooth, fill in “Depth”, “Recesiune” (Recession), “Bleeding”, “Plaque”.
  3. Fill in “Mobility”, “Furcation B · M · D”, “Bone on radiograph”.
  4. Click “Complete the exam”.
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Six sites per tooth. It saves itself (“Saving…”, “Saved”). A new exam takes the missing teeth and implants from the previous one; on a tooth, the list under the number marks it “missing” or “Implant”. A completed exam can no longer be changed.

Above the chart, the mean depth, the sites over 4 and 6 mm, and the bleeding and plaque percentages are calculated. Compared with the previous exam, the app tells you how many sites got deeper or improved, outlined in red or green. The stage and grade are set by the doctor.

Photos and smile simulation

How do I photograph a tooth

  1. On the dental chart, click the tooth.
  2. Below the editor, click “Foto” (Photo).
  3. Choose the camera under “Camera:”.
  4. Click “Capture”, then “Use the photo” (or “Redo”).
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The photo is linked to the tooth, appears below its editor and stays in “Record” → “Images”. Without a camera, use “From a file”. It requires “Editează fișa / istoricul” (Edit record / history).

How do I photograph a procedure before and after

  1. On the procedure's plan row, click the camera icon (“Photograph the procedure (before/after)”).
  2. Under “The photo type”, choose “Before”, “After” or “Checkup”.
  3. Click “Capture”, then “Use the photo”.
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The thumbnails stay on the procedure's row.

How do I take the photo with the intraoral camera's button

  1. In the photo window, click “Learn the camera button”.
  2. Press the button on the camera.
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From now on, the first press takes the photo and the second keeps it — no mouse needed. “Change” and “Forget” redo or clear the learning. The setting is per computer, so it is done once in each operatory.

How do I record the patient's photo consent

  1. In “Record” → “Images”, click the consent badge on the image.
  2. Choose “Gave consent”, “Declined” or “Not asked”.
  3. For consent, tick “What for”.
  4. Click “Save”.
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The badges: “photo consent”, “without photo consent”, “photo consent undecided”. The purposes: “In the record and for the treating team”, “At courses and presentations, without face and name”, “On the clinic's page and in its materials”.

How do I make a smile simulation

  1. In “Record” → “Images”, click “Smile simulation”, then “New simulation”.
  2. Choose a frontal photo with a wide smile.
  3. Click in the middle of the open mouth.
  4. Choose the treatment (for example “Whitening” or “Veneers / crowns”) and adjust the teeth.
  5. Click “Save”.
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If the mouth isn't found automatically, mark the pupils, the mouth corners and the lip outline by hand. The simulation can be added to the treatment plan (“Add to the treatment plan”, as a separate proposed plan), sent to the patient portal or exported as a “Laboratory sheet”. If the patient declined photo consent, the simulation is shown only in the operatory.

Reception, the lab and history

How do I mark procedures as reception

  1. In the calendar, click the appointment, then “Open visit”.
  2. On the “Treatment · name” page, leave “Completed” on what was done.
  3. Click “Done — send to reception”.
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Reception doesn't see the clinical record, but sees the warnings strip, the dental chart and the same visits here. From here they can also correct the contact details, with “Patient data”, and send an SMS, with “SMS”. Under “Administrative details” are the linked people, consent to messages and portal access. The plan can't be changed from here, and documents to sign stay in the clinical record.

How do I see the patient's lab work

  1. Open the “Patient data” tab, the “Laboratory works” card.
  2. For a new order, click “+ Send work”.
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Each job appears with its stage and due date, marked “late” or “attended ✓”. The card appears when the clinic has the lab module and your role can see the lab.

How do I record the sterilized kit used on the patient

  1. In “History” → “Vizite” (Visits), on the “Sterilizare” (Sterilization) card, choose “Trusa” (Kit).
  2. Choose “From cycle”.
  3. Click “I used”.
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If a kit used on the patient came out of a cycle with “the failed test”, the card flags it. The kit also appears under that day's appointment. It requires “Vede evidența sterilizării” (View sterilization records) and, to record, “Înregistrează cicluri și truse” (Record cycles and kits); the card exists only if the clinic uses the Stock module.

How do I see everything done for the patient

  1. Open “History” → “Vizite” (Visits).
  2. Read the “Proceduri efectuate” (Procedures performed) card.
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Each completed procedure appears with the date, the plan, the doctor and the price — the answer for a doctor taking over a patient from another. Above it, “Istoric programări” (Appointment history) filters by doctor and by service; an opened line shows the appointment's note and “Open the visit in Treatment”.

How do I see what the patient hasn't paid

  1. Open the “Payments” tab, the “Services rendered” card.
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Each completed job appears with its cost, how much was paid and the balance. On the plan row, “outstanding” next to the price shows the same thing. Payment collection, installments and the deposit are explained in the section on payments.

Setup and permissions

How do I find out which permission I'm missing

  1. Find what you want to do in the table below.
  2. Ask the administrator for the permission in the second column.
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The names are those in Settings → Team → Roles & permissions:

What you doPermission
Read the clinical record“Vede fișa clinică” (View clinical record)
Write on the dental chart, medical history, form 043/e, periodontal chart, orthodontic record; take photos“Editează fișa / istoricul” (Edit record / history)
Write the treatment plan“Propune plan de tratament” (Propose treatment plan)
Click “Mark as accepted”“Aprobă tratamente” (Approve treatments)
Mark a procedure done, click “Done — send to reception”“Marchează procedurile ca efectuate” (Mark procedures as done)
Change a row's price, apply a discount“Editează prețul în planul de tratament” (Edit the price in the treatment plan)
See and issue prescriptions“Vede rețetele pacientului” (View patient prescriptions), “Emite rețete” (Issue prescriptions)
Send work to the lab“Trimite lucrări la laborator” (Send work to the lab)

By default, the doctor has all of them. The assistant sees the record and can mark procedures done, but doesn't write the plan or edit the dental chart. Reception doesn't see the clinical record; they work on the treatment page.

How do I change the dental chart drawing

  1. Below the “Dental chart” card title, under “The chart drawing”, choose “Vestibular” or “Double view”.
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“Vestibular”: the teeth seen from the front, with the root. “Double view”: the occlusal surface on top, the profile below. The choice applies to the whole clinic, so only those with “Modifică setările” (Change settings) see it.

How do I adapt my list of diagnoses

  1. In the tooth editor, click “Edit the catalog”.
  2. Hide, pin to the first row, or add problems.
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The change applies to the whole clinic. The full list is maintained in Settings → Services → The dental chart catalog. Both require “Modifică setările” (Change settings).