DentFlow Guide Demo account

Chat

Message your colleagues at the clinic — in shared channels or direct messages — without phones or private groups.

For: reception, doctors, assistants, managers · Requires the „Folosește chat-ul intern” permission · The module must be switched on for the clinic

Messages

How do I post in a channel

  1. Open “Chat” from the menu (or press the c key).
  2. Click the channel on the left, under “Channels” (for example “#general”).
  3. Type in the box at the bottom.
  4. Press Enter or the send button.
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Shift+Enter starts a new line without sending. New messages appear on their own, without reloading the page.

A number next to a channel or a colleague shows how many unread messages you have there; a red mark means one of them is urgent. The total unread count also appears next to “Chat” in the menu and updates about once a minute.

How do I message one colleague

  1. In “Chat”, under “Direct messages”, type the name in “Search for a colleague…”.
  2. Click the colleague's name.
  3. Type and press Enter.
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Each colleague's status shows next to their name: “Available”, “In consultation”, “Break” or “Left”.

How do I send a quick message

  1. Open the conversation, with the message box empty.
  2. Click one of the quick replies above the box.
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The quick replies are “Pacientul a sosit ✅” (The patient has arrived), “Întârzie ~10 min ⏰” (Running ~10 min late), “Sala e liberă” (The room is free), “Vino la recepție” (Come to the front desk), “Poți trimite pacientul” (You can send the patient in) and “Mulțumesc! 🙏” (Thank you!). One click sends them. Right after, “Sent:” appears with “Cancel”, in case you clicked the wrong one.

How do I reply to a specific message

  1. Hover over the message.
  2. Click the “Reply” arrow.
  3. Type and send.
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“Replying to …” shows above the box until you send. From the same place you can react to the message with 👍, ✅, ❤️, 😀 or 🙏.

How do I mark a message as urgent

  1. Click the warning triangle next to the box (“Mark the message as urgent”).
  2. Type the message and send it.
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The message shows as urgent, and colleagues who turned on “Get notifications even when the tab is closed” in the bell get an alert even if the app isn't open. The mark clears after sending — urgency belongs to the message, not the conversation.

How do I change my status

  1. In “Chat”, click your status at the top left (for example “Available”).
  2. Choose “Available”, “In consultation”, “Break” or “Left”.
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Colleagues see the colored dot next to your name — “In consultation” tells them you won't answer right now.

How do I send a patient's record

  1. Click “Attach a patient's record” (the person-with-a-plus icon next to the box).
  2. Search for the patient by name or phone and pick them.
  3. Add a note about them if you like, and send.
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The message carries a patient card; a colleague with access to the record opens it straight from there.

How do I attach a file

  1. Click the paper clip (“Attach a file”).
  2. Choose the file.
  3. Send the message.
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Until you send, “cancel” removes the file.

How do I edit or delete a sent message

  1. Hover over your message.
  2. Click the pencil (“Edit the message”) or the trash can (“Delete the message”).
  3. Save the edit, or confirm the deletion.
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This works only within the first hour after sending. A deleted message disappears for everyone in the conversation, and “deleted message” stays in its place. A chat moderator can delete any message at any time.

How do I find an old message

  1. Click the magnifier in the conversation header (“Search in conversation”).
  2. Type the word in “Search messages…”.
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The word is highlighted in the messages. For messages older than the ones shown, click “Older messages” at the top of the conversation.

Channels

How do I pin an important message

  1. Hover over the message.
  2. Click the pin (“Pin the message”).
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A pinned message sits at the top of the conversation, in view for everyone. The same pin (“Unpin”) removes it. Pinning requires the “Moderează chat-ul (canale, ștergeri)” (Moderate chat: channels, deletions) permission.

How do I create a new channel

  1. Click “+” next to “Channels”.
  2. Fill in “Name” and “Description” and pick a “Semn” (Icon).
  3. Under “Who sees the channel”, choose the whole team, certain roles or certain people.
  4. Click “Create”.
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How do I change who is in a channel

  1. Click the pencil next to the channel (“Edit the channel and who's in it”).
  2. Check or uncheck roles or people (“Add everyone” and “Remove everyone” help with long lists).
  3. Click “Save”.
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Anyone can see who is in a channel by clicking the member count in the conversation header. A colleague who has left shows as “Former colleague” — uncheck them to remove them.

How do I delete a channel

  1. Click the trash can next to the channel (“Delete the channel”).
  2. Confirm.
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The channel disappears from the list; its messages stay on the clinic's record.